Southern Trains Disability Service

Southern Railway have a booklet available to give advice and guidance on services which are available for passengers with a disability. These services include “Booked Assistance” where a passenger can book “help” in advance, preferably at least one day before the planned travel. On the phone they can help find the nearest station without steps or with ramps and lifts, they can help arrange assistance in advance of travel, arrange help when travelling and offer timetables and travel information. At the station they can meet you at an agreed point and provide assistance purchasing tickets, getting on the train, finding a seat, carrying luggage etc. You can call 0800 138 1016 or email myjourney@southernrailway.com.